Terms & Conditions

Last updated: 31 August 2026

These Terms govern use of the KOTMate restaurant POS, KOT and billing platform (the "Service"), operated at app.kotmatetn.in. By subscribing to or using the Service, a restaurant ("Customer", "you") agrees to these Terms.

1. The Service

KOTMate is subscription software (SaaS) for point-of-sale billing, kitchen order tickets, item/category management, reporting and related restaurant operations, offered on Lite, Pro and Pro Max plans as described on our Pricing page.

2. Accounts & access

Each subscribing restaurant is set up as its own account. The restaurant's admin is responsible for the staff logins created under that account and for keeping login credentials confidential. Login is by an assigned User ID, not email — there is no public self-service signup; new accounts are set up by us after a trial/demo request.

3. Subscription & billing

Plans are billed monthly or annually as selected at signup. Annual billing includes 2 months free compared to paying monthly. Prices are shown in Indian Rupees (₹) and are exclusive of applicable taxes unless stated otherwise. We'll notify you before any price change takes effect for your next billing cycle.

4. Free trial & demo

Where offered, a free trial lets you evaluate the Service with your own menu before subscribing. We may end or modify trial terms at our discretion.

5. Your data

You retain ownership of the menu, order, billing and business data you enter into the Service. We use it only to operate the Service for you, per our Privacy Policy. You're responsible for the accuracy of tax, pricing and menu information you configure.

6. Acceptable use

You agree not to misuse the Service — including attempting to bypass access controls, reselling the Service without our agreement, or using it for anything unlawful.

7. Availability & support

We aim for reliable uptime but the Service is provided "as is" without guarantee of uninterrupted availability. Support is available via WhatsApp, phone and email; Pro Max plans receive priority support.

8. Cancellation

You may cancel your subscription at any time by contacting us; cancellation takes effect at the end of the current billing period. We don't offer partial-period refunds unless required by law.

9. Limitation of liability

To the extent permitted by law, KOTMate is not liable for indirect or consequential losses arising from use of the Service. Nothing here limits liability that cannot lawfully be excluded.

10. Changes to these Terms

We may update these Terms as the Service evolves. Continued use after an update means you accept the revised Terms.

11. Contact

Questions about these Terms: admin@kotmatetn.in or WhatsApp +91-6380929334.

This is a general-purpose terms template for a small restaurant-tech SaaS. Have it reviewed by counsel before relying on it for a real commercial launch.